Terms and Conditions

Training with Sam Devane’s Online Classes, Technique Classes, In-Person sessions and Written Program’s Policies

  • The contents on this website (brought by the individual) were brought at their own risk.

Code of Behavioural Conduct:

  • Any behaviour or language (by client) which displays discrimination (i.e. racist remarks; prejudice against any minority groups- (transgender/ disabled individuals); homophobia; sexism) will cause termination in their contract and therefore use of the products/ services purchased; (including membership).

  • There will be no tolerance for those (client or trainer) who use inappropriate language which offends the groups mentioned in the previous bullet point; and the consistent use of swearing which implies an insulting nature.

  • There is no tolerance for sexual misconduct/ harassment; (touching in the genital or private areas of the body; specifically the breast (chest) region for women); trainer (or client) must be clear (communicate clearly) about where they will be touching the other person; when explaining where on the body the client is feeling pain; or where on the body the massage is taking place.

  • No violence or aggressive behaviour/ language will be tolerated during in-person or online sessions; and through written communication, via forms/email/ texts.

  • Trainer and Client will not discuss personal information; (i.e. lifestyle updates etc..) given in sessions to anyone outside of sessions.

  • If any of these points are observed, there will be permanent termination of the customer’s membership; and their accessibility to the use of our services/ products.

Personal Information given on forms;

  • Any medical or general information disclosed on the forms is not meant to be seen by anyone accept the trainer.

  • Disclosing any medical or general information is only permitted when there is permission given by the client/ customer for the trainer to send it to a medical professional, (physiotherapist, osteopath, chiropractor, general practitioner, doctor, surgeon etc…) if further help/ treatment is required.

Injuries; (Products)

  • If injured by following any written workout (- personalised or from the website) or any of the technique classes videos; you are not entitled to any kind of compensation (ex. financial).

  • If injured by following any written workout (- personalised or from the website) or any of the technique classes videos; you are not entitled to any kind legal action.

Refunds; (Products)

  • Refunds are only given to those with insufficient content quality;

  • Example 1. the customer wasn’t given pictures or enough instructions on their personalised written program);

  • Example 2. the customer couldn’t use their video workout plans/ membership easily; (ex. technical issues which they could not fix).

  • Customers who purchased Memberships are not entitled to a refund.

  • Otherwise, refunds will be determined on an individual basis.

Refunds; (Technology)

  • TECHNICAL PROBLEMS- If the Trainer has internet or technical (computer issues); and is not able to take the session; (last minute- 1hr prior to session or during the session); a refund is warranted.

  • TECHNICAL PROBLEMS- If the Client has internet or technical (computer issues); and is not able to participate in the session; (last minute- 1hr prior to session or during the session); they are NOT eligible for a refund.

  • If the client asks the trainer during the session for some help setting up their zoom connection with them; and they are still not successful; the client is NOT eligible for a refund.

  • If the client asks the trainer for help setting up their zoom connection before their session; (24hrs prior); and its still not working, depending on the context, the client may be eligible for a refund.

Payments; (Products & Services)

  •  Payments for all the products and services (i.e. online zoom sessions/ personalised written workouts; in-person sessions); the trainer will be paid before the customer receives them.

  • Once the appointment and payment has been received by the trainer, they will send through the individualised programs or take you through your Online or In-person session.

  •  For the individually produced “written programs”, before sending payment, the customer has the option of requesting the trainer send through a draft copy (only 1-2 exercises from different sections) to show its completed to their standard.

  • Trainer will not send through a written or video workout plan unless the customer has filled out the “Health Forms” located on the “Gym Workout plans” and “Gym Workout Technique plans” pages; (even if the customer has paid for it).

  • Trainer will not take a customer through any type of in person or online session unless they have filled out the “Health Forms” ; or the “Health and Safety Form” (located on the main page of the website); even if they have paid for it.

  • If the customer has purchased more than 1x, a consultation type of session on any of the session calendars; they will not be permitted to have another session with the trainer; (even if they have paid for it).

  • A customer without a membership cannot purchase a session-type with membership status.

In person/ Online sessions; (with membership and without)

Refunds; (Services)

 Insufficient online (zoom) / in person sessions will be refunded (or won’t have to pay), for example.

  • the trainer is extremely late (10mins) without sufficient warning. (ex. at least 30mins prior.)

  •  is not able to explain the instructions sufficiently.

  • creates extreme emotional discomfort towards the client due to inappropriate behaviour. (Refer to the “Code of Behavioural Conduct” section above).

  • a “non-membership” customer is not entitled to a refund if they purchased a session with a membership discount attached to it; (even if it was accidental). (Reminder “non members” are not allowed to purchase membership sessions).

Payments; (Services)

Payments for online/ in person zoom sessions are paid separately to the website’s membership subscription itself. (For those with a membership, you can schedule in your sessions via the “Membership Appointment Scheduling” page, which is seen and part of your membership).

Payments for online zoom and in -person sessions will be scheduled and therefore paid prior (24hrs) to the sessions.

  • Sessions must be scheduled and paid for through the website 24hrs before your appointment.

  •  If you have a specific request for a payment method/ plan, then please reach out to the trainer via contact page (email); (or one of the blue buttons on the website).

  • If the customer has purchased more than 1x, a consultation type of session on any of the session calendars; they will not be permitted to have another session with the trainer; (even if they have paid for it).

Injuries. (Services)

  •  If in the scenario an injury is sustained from the in-person, or online (zoom) session, the person is eligible to compensation. (via financial, or free sessions).

Requirements for In-Person or Online sessions; Refund or Compensation.

  • Needs to be verified by documentation by a legitimate health professional. (i.e. Physiotherapist, Osteopath, Chiropractor, GP, Gynaecologist).

  • Worsened a health condition, (ex a pre-existing injury), which was already declining. (There will need to be documentation prior to training to show this was happening).

  • If the injury came solely from the session and not by another event/ activity in that person’s life.

I look forward to training and working with you all. :)